Reference

Terms and Conditions for Your medok jitu Account

These terms set out what you can expect from us and what we ask from you when you open and use your account on medok jitu.

DANA, OVO, GoPay wallet rulesAccount eligibility conditionsAccess subject to local lawWithdrawal and deposit termsAccount suspension policy
medok jitu Terms and Conditions for Your medok jitu Account
REACH OUR TEAM

Contact Us About These Terms

If any part of these terms raises a question, our support team is the right place to start. We handle account-specific queries — including wallet eligibility, suspension reasons, and withdrawal holds — directly. Reach us through live chat, email, or your registered account message centre.

Team online

Live Chat

Open the chat window from your account dashboard. Our team responds to terms and wallet-related questions, including DANA and OVO account queries, through this channel.

Email Support

Send a detailed query to our support address listed in your account settings. Include your account ID and the specific clause or payment step you need clarified.

Account Message Centre

Log in to your account and use the internal message centre to submit a formal terms or GoPay wallet query. Responses are tracked against your account record.

HOW WE HANDLE DATA

Account Security and Data Handling

We hold account data in line with our privacy commitments and these terms. Here is what that means in practice — how we store your information, who can access it, and how you can request changes.

Account Data Retention

We keep account and transaction records for as long as required by the terms you accepted and applicable local regulations. You can request a summary of your data through the account message centre.

Wallet Verification Steps

Each DANA, OVO, or GoPay wallet linked to your account goes through a one-time verification check. This step protects your funds and confirms the wallet belongs to the registered account holder.

Cookie and Session Policy

We use session cookies to keep your account login active and to remember your last payment method. No browsing data is sold to third parties. You can clear cookies at any time from your mobile browser settings.

Requesting Changes to Your Record

To update personal details or request removal of outdated data, contact support via live chat or email with your account ID. We process eligible requests in line with local data rules.

Common Questions About These Terms

Here are the account and policy questions we hear most often. If your question is not covered here, use the live chat or account message centre to reach our support team directly.

Yes. Every wallet transaction linked to your account — whether sent via DANA, OVO, or GoPay — is covered by these terms. Wallet verification and transaction limits are set out in the full policy.

We will post any update to these terms in your account notification area. Continuing to use your account after a change is posted means you accept the revised version. Contact us before accepting if you have concerns.

We will notify you via your registered contact details and explain the reason. You can raise a query through the account message centre or email support to understand the suspension and discuss next steps.

Submit your request through the account message centre or by emailing support with your account ID. We handle eligible data requests in line with the applicable local regulations for Indonesia.

These terms apply across the full account, covering all sections of the lobby — including the sportsbook, slot rooms, and live casino tables. Product-specific rules, where they exist, are shown inside that section.

Access depends on local law and eligible regions. Compliance with these terms is necessary but not sufficient on its own — we aim to keep your account active as long as eligibility conditions and local regulations are met.